FAQS
Return Policy
Have questions? We're here to help
Can I cancel my emp.ai subscription anytime?
Yes, you can cancel your subscription at any time through the Account Settings section. Cancellation will prevent auto-renewal at the next billing cycle, but you will still have access to emp.ai until the end of your current billing period.
Am I eligible for a refund if I cancel my subscription?
Refunds are only available for quarterly subscriptions if canceled within the first 14 days of purchase. Monthly subscriptions are non-refundable, but you can cancel at any time to prevent further charges.
How do I request a refund?
To request a refund, log into your emp.ai account, navigate to Billing & Payments, and submit a refund request. Our team will review your request and process eligible refunds within 7-10 business days.
Will I lose access to my data after canceling my subscription?
You will retain access to your emp.ai data for 30 days after cancellation. After this period, your data may be permanently deleted according to our data retention policy. You can export your data before cancellation to keep a backup.
Can I switch to a different plan instead of canceling?
Yes, you can upgrade or downgrade your subscription at any time. The changes will take effect at the start of the next billing cycle, and any balance adjustments will be automatically applied.
