Where self-service cancellation is enabled, you can cancel from the billing or subscription area. Cancellation usually prevents future renewal while current access may continue until the end of the active billing period.

Refund eligibility depends on the active terms, the payment status, the billing cycle, and whether the paid service has already been used. Contact support with the payment reference for review.

Contact support with your account email, organization name where applicable, payment reference, and reason for the request. Eligible refunds are reviewed against the active Terms and payment provider records.

Cancellation can change access to paid features, but account and educational records are handled according to the Privacy and Data Protection Notice, school agreements where applicable, and operational retention needs.

Plan changes can be made where the active billing controls allow it. The timing, available entitlements, and any payment adjustment depend on the configured subscription rules.