FAQS

Data Protection

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How does emp.ai ensure data security?

emp.ai uses role-based access patterns, authentication controls, production environment separation, managed infrastructure, and operational safeguards to protect accounts, assignments, responses, analytics, billing records, and support data.

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How is student data handled?

Student data should be used for education, safety, support, security, compliance, and service operation purposes. Where a school manages the account or workspace, student records may also be governed by school instructions or a school agreement.

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Where is my data stored?

emp.ai uses managed cloud services and database providers for application data, question content, files, billing records, and operational logs. Specific storage locations can depend on the active infrastructure configuration.

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Can I request the deletion of my personal data?

You can contact support to request access, correction, deletion, or other privacy help. Some records may need to be retained for security, legal, payment, school, or service-operation reasons.

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Does emp.ai share user data with third parties?

emp.ai does not sell personal data. Data may be processed with service providers that help operate the platform, such as hosting, databases, storage, email, payments, analytics, support, and AI-assisted features, as described in the Privacy and Data Protection Notice.

Support team

Still have questions?

Can't find the answer you're looking for? Our dedicated support team is here to help! We understand that every school has unique needs and questions. Whether you need technical assistance, want to learn more about our services, our friendly experts are ready to provide personalized guidance and solutions tailored just for you.

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